PROBLEM WITH AN
EXISTING ALARM SYSTEM?
We can typically address and resolve most issues you encounter. It's important to mention that a minimum service charge of $170 applies for our technicians' time during a site visit. In the event that your system is deemed irreparable, we'll deduct this service charge from the quote for purchasing or upgrading to a new system.
WHAT TO CONSIDER BEFORE BOOKING IN A SERVICE CALL?
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Which brand or model is your system? To best assist you during a call-out, it's essential for us to be aware of the brand and model of your alarm system. This information ensures that our technicians come prepared with the correct parts to swiftly address and resolve the issue at hand. Providing details about your system allows us to optimize our service and enhance the efficiency of our support
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Considering the age of your system is crucial. If it's over a decade old, we strongly advise contemplating an update. While we can work with older alarm panels, the risk of fixing one issue only to encounter another in the near future is higher. Additionally, for products of this age, providing a warranty on our work becomes challenging, as most systems have a finite lifespan. Think of it like repairing a computer that's over 10 years old – it might not be the most practical investment.
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Do you have access to the installer code? For certain panels, obtaining the installer master code is crucial. Without it, a full factory reset is necessary, incurring a complete reprogramming fee. For domestic settings, this fee is +$300, and for commercial properties, it can be even higher. Consider if investing this amount into an aging alarm panel is the most prudent choice for your security needs.
THE MOST COMMON ISSUES WE SEE WITH SERVICE CALLS ON ALARM PANELS?
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Backup Batteries: It's recommended to replace backup batteries every 3-5 years or sooner if your power has been out for an extended period. This is a straightforward task.
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Detection Devices Batteries: Wireless reed switches and PIR sensors typically have a lifespan of 3-5 years for their batteries. Our experienced technicians can easily replace these batteries.
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Sensors: PIRs, Reed Switches, and glass break detectors may experience failures over time. Fortunately, replacing these components is often straightforward and cost-effective, eliminating the need for a full panel upgrade.
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External Siren or Strobe: Faults in external sirens or strobes are common. To ensure these components are in working order, we recommend self-testing or scheduling an alarm service every 3 years.
THE MOST COMMON ISSUES WE SEE WITH SERVICE CALLS ON ALARM PANELS?
Ensuring the effectiveness of your alarm system is crucial. Here are our recommendations:
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Self-Testing: We advise performing a comprehensive self-test of your alarm panel every 3 years. This includes checking the functionality of sensors, sirens, and strobes. This proactive approach helps identify potential issues before they escalate.
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Backup Battery Replacement: Changing your backup battery every 3-5 years is a key preventive measure. This proactive maintenance ensures the reliability of your system during power outages. If you're uncertain or lack experience in this matter, we strongly recommend scheduling a professional service to handle the battery replacement.
By adhering to these recommendations, you contribute to the overall efficiency and dependability of your alarm system. If in doubt, seeking professional assistance ensures that the necessary steps are taken to maintain the security of your property.
SHOULD YOU REPAIR OR UPGRADE YOUR ALARM SYSTEM?
When contemplating repairs for an aging alarm system, it's important to weigh the potential substantial costs against the benefits of an upgrade to a new system. Our experienced team can often leverage existing wiring, minimizing expenses while enhancing your security infrastructure.
Opting for a new system provides several advantages, including NBN compatibility and access to cutting-edge features. The latest generation panels offer convenient self-monitoring through mobile apps and boast user-friendly touchscreen interfaces.
Moreover, our commitment to quality is reflected in our new systems, all of which come with a reassuring 3-year warranty. Investing in a modern, technologically advanced security solution not only ensures the safety of your property but also brings added convenience and peace of mind. Consider the long-term benefits and enhanced features that a new system can provide for your security needs.
WHEN DOES A QUOTE BECOME A SERVICE CALL?
At Eye-Spy Surveillance, our commitment lies in providing complimentary, obligation-free quotes for new systems. It's crucial to delineate when this free quote may transition into a service call. A service call charge may be applicable under the following circumstances:
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Existing System Issues: If the customer's inquiry pertains to issues with an existing system not installed by Eye-Spy and is still under warranty.
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Service Call Cost Explanation: Should the franchisee communicate the specific cost associated with the service call to the customer during the initial conversation or on-site visit before initiating any work.
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Issue Resolution: If the franchisee effectively resolves the issue during the service call, showcasing their expertise and addressing the customer's concerns.
Our commitment to transparency and clear communication ensures that customers are well-informed about potential service call charges before the commencement of any work. This aligns with our dedication to delivering exceptional service with integrity at Eye-Spy Surveillance.
WHAT IS THE FEE FOR A SERVICE CALL?
Eye-Spy Surveillance technicians initiate service calls starting from $170.00. This service charge encompasses the initial labor and troubleshooting, with any required parts being an additional cost. This ensures our skilled technicians can efficiently diagnose and address the issue, providing clarity on the upfront cost for their expertise. If you have specific questions or need further information, please don't hesitate to contact us at Eye-Spy Surveillance.
WHY DO WE CHARGE FOR A SERVICE CALL?
Charging a service call is a common and fair practice in the trade services industry. As an independent business owner, we bring valuable time and expertise to each job. We believe it's reasonable to be compensated for our efforts, especially when we invest time and travel to address and resolve your specific issue. This approach ensures a fair and sustainable business model, allowing us to consistently deliver quality service to our customers.