SERVICE & REPAIR
OF SECURITY CAMERAS
HAVE YOU GOT A PROBLEM WITH AN EXISTING SECURITY CAMERA OR CCTV SYSTEM?
In most cases we can fix this for you, but note there will be a minimum service charge for the time of our technicians of $170 for a site visit. If your system is beyond repair, we will discount this cost off the quote to purchase/upgrade to a new system.
WHAT TO CONSIDER BEFORE BOOKING IN A SERVICE CALL?
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Identify the brand and model of your CCTV system. It is crucial you know this for our team to provide optimal service. We specialize in various brands, including Uniview, Dahua, Hikvision, Hanwa, Axis & Bosch, Our experienced team is well-versed in servicing these systems, with spare parts readily available. If you own one of these systems, there's a good chance we can efficiently address and resolve any issues you may encounter.
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Consider the age of your system. For systems older than 10 years, we strongly recommend considering an update. While we can work with older CCTV systems, finding compatible replacement parts can be challenging, and providing a warranty becomes difficult due to the finite lifespan of aging products. Comparing it to repairing a computer over a decade old, it's often more practical to embrace the technological advancements available in our current standard range of 6MP IP cameras, showcasing quality without a hefty price tag.
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Do you know the password? Having the system password can expedite the process, although not critical. We can recover and reset passwords for most NVRs/DVRs, especially if your system was purchased from an Australian-based supplier. This information helps streamline our service and ensures a smoother resolution to any potential issues you may be facing.
THE MOST COMMON ISSUES WE SEE WITH SERVICE CALLS ON CCTV SYSTEMS?
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Camera Fault: If you experience a complete failure or condensation issues with your cameras, rest assured that in most cases, we can replace faulty cameras. However, for very old NVRs/DVRs, finding a camera that is backward compatible may pose challenges.
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Lost Password: Should you encounter a lost password situation, our team is adept at recovering and resetting passwords for most NVRs/DVRs. We understand the importance of regaining access to your system and can facilitate a swift resolution.
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Hard Disk Failure: Systems exposed to dust and heat may encounter hard disk failures. Fortunately, this is a common issue that we can promptly and inexpensively address. Our goal is to get your system up and running efficiently.
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Connection Issues with Mobile Devices: If you're facing challenges connecting your CCTV system to mobile devices, our team is here to help troubleshoot and resolve these issues. Ensuring seamless connectivity between your system and mobile devices is a key aspect of our service.
Rest assured, our experienced technicians are well-equipped to handle a range of CCTV system issues, providing timely and effective solutions to meet your security needs.
SHOULD YOU REPAIR OR UPGRADE YOUR CAMERA SYSTEM?
The expense of repairing an aging CCTV system can be considerable, prompting the consideration of upgrading to a new system. In many instances, our team can leverage existing wiring while updating the hardware to control costs. Recent advancements in CCTV technology offer significant improvements in image quality and analytics for both analogue and IP-based systems.
For those with older analogue systems contemplating an upgrade to IP-based technology, this article provides valuable insights to aid in your decision-making process.
It's worth noting that all our new systems come with a comprehensive 3-year warranty, providing peace of mind and ensuring the longevity of your investment. Embracing the advancements in CCTV technology not only enhances your system's capabilities but also future-proofs your security infrastructure.
WHEN DOES A QUOTE BECOME A SERVICE CALL?
At Eye-Spy Surveillance, our commitment lies in providing complimentary, obligation-free quotes for new systems. It's crucial to delineate when this free quote may transition into a service call. A service call charge may be applicable under the following circumstances:
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Existing System Issues: If the customer's inquiry pertains to issues with an existing system not installed by Eye-Spy and is still under warranty.
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Service Call Cost Explanation: The cost of the service call is explained to the customer on the phone prior to the works
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Issue Resolution: If the franchisee effectively resolves the issue during the service call, showcasing their expertise and addressing the customer's concerns.
Our commitment to transparency and clear communication ensures that customers are well-informed about potential service call charges before the commencement of any work. This aligns with our dedication to delivering exceptional service with integrity at Eye-Spy Surveillance.
WHAT IS THE FEE FOR A SERVICE CALL?
Eye-Spy Surveillance technicians initiate service calls starting from $170.00. This service charge includes the initial labour and troubleshooting, with any required parts being an additional cost. This ensures our skilled technicians can efficiently diagnose and address the issue, providing clarity on the upfront cost for their expertise. If you have specific questions or need further information, please don't hesitate to contact us at Eye-Spy Surveillance.
WHY DO WE CHARGE FOR A SERVICE CALL?
Charging a service call is a common and fair practice in the trade services industry. As an independent business owner, we bring valuable time and expertise to each job. We believe it's reasonable to be compensated for our efforts, especially when we invest time and travel to address and resolve your specific issue. This approach ensures a fair and sustainable business model, allowing us to consistently deliver quality service to our customers.